Instructions on how to log into your account online may be found here: Sign-in Procedures for Self-Service Portal
Marion Utility Billing Schedule
- Most residential and smaller users are billed every two months. Most commercial accounts and larger users are billed on a monthly basis. Utility Billing Schedule
- Due dates are approximately 30 days following reading dates.
- Automatic bank pays are paid on due date.
- Penalties are added two days after due date. (Water cost plus tax on water times 11.1%)
- Reminder notices are sent one week after due date to accounts remaining unpaid.
- Shut-off dates are approximately 50 days after reading dates or 18 days after due date.
Your Municipal Utility Payment may be made through the Water Department’s Check-Free Payment Program, your personal check, cash, money order, credit card or debit card. To conveniently make online payments at any time, visit our Self-Service Portal. Payments may also be dropped off 24/7 via drop boxes that are located at City Hall - one along 6th Avenue and a second box on 12th Street by the driveway.
One Delayed Payment RequestIf a customer cannot pay the City utility bill by the due date they can make one request per billing cycle for a time extension to make the payment. This request can be made in person or by phone. If the customer fails to make full payment by the agreed upon settlement date then the account will become delinquent and service will be disconnected.
Door Tag Charge
There is a charge of $32.10 (includes tax) if the Water Department has to hang a door tag at the customer's dwelling or business if the customer does not pay their bill by the due date. Customers are encouraged to call 319-743-6310 to make a payment arrangement to avoid the door tag charge. Customers that fail to pay their bill on time and fail to keep payment arrangements are subject to having their water service turned off.
Check - Free Payment Program (ACH)This service allows for automatic withdrawal of bill payment from your bank account. To sign up please click below and submit the form with a voided check to our department.
Payments may be made in person at the Water Department office, in the drop box on the 6th Avenue side of City Hall, the drop box on the 12th Street driveway of City Hall at 1225 6th Avenue, or through the mail.
Most residential users are billed every two months while commercial accounts are billed on a monthly basis.
Whenever a meter reader cannot gain access to your meter, the meter reader will leave you a card to record your readings. By reading your own meter and returning the card (or calling us with the reading), your bills will be more accurate. Be sure to respond at least 24 hours prior to the time your account is to be billed. If we cannot obtain an actual meter reading, it will be necessary to estimate your water usage. If you promptly call us with your reading we won't have to estimate the usage. Accurate meter readings may help detect significant changes in your water usage caused by a water leak. To avoid estimated bill problems, customers with meters in basements can obtain a remote reading device at no charge by calling the Water Department at 319-743-6310.
Paperless Bill Statements
If you would like to receive electronic utility bills rather than receiving a paper bill through the postal mail, you may sign up for eBill by logging into our self-service portal. To log in, you will need your account number and last name (or business name) as it appears on your bill. (Be sure to use your new account number as of May 17, 2017).
Fee Exemption Because of Unit Vacancy
You may be eligible for exemption from garbage fees if your residential dwelling is vacant for an extended period of time. Guidelines for this exemption changed on July 1, 2015. The guidelines are:
- Must be a residential dwelling.
- Residential dwelling must first be vacant and unused for more than 180 days.
- Exemption begins after 180 days. (Billing will continue during the first 180 days of vacancy. If vacancy continues after 180 days, the exemption may then begin. No credit will be issued for the first 180 days.)
- Application for exemption must be submitted to and approved by the Marion Public Services Board.
For more information, contact the Marion Public Services Department.
Rental Assistance Program
The Housing Services Office administers the Section 8 program, which is federally funded by the U.S. Department of Housing & Urban Development (HUD). This program is designed to accommodate low-income families and individuals with rent assistance for decent, safe, and sanitary housing provided by private owners and rental agents.Please contact the below agency for further information:
101 1st Street SE
Cedar Rapids, IA 52401
Financial Assistance Program
There are options available if you need assistance paying your utility bill. Here's a list of program contacts/addresses.